Do you have any questions? You’re not the only one! We’ve put our most frequently asked below…

  • We’ve put steps below to help with our order process of save the dates and invitations.

    1. Choose how many save the dates/invitations you would like and purchase

    2. Once your order has come through, we will then send you a message to ask for your wording. If you have ordered invitations, we will send a form with wording help

    3. When we have received your wording, we'll send you a digital file showing how your save the dates/invitations will look with your details on within 1-2 business days (don't worry if you need tweaks, we're happy to do these for you!)

    4. Once you're completely happy, we'll get these printed and posted out for you!

    Please note: if you would like separate day and evening invitations or if you would like any wording differences, please add these to your basket separately. For example, 20 invitations (day) would need to be added to your basket and then 30 invitations (evening) would need to be added to your basket, rather than the combined amount of 50 added to your basket.

    Please note: if you’re ordering The Venue Collection and you’d like separate day/evening invitations, please get in touch and we can quote for this.

    Please do feel free to send us over a message if you have any questions at all!

  • You can personalise any of the wording, though please note we do not print text across the cut of a gatefold invitation.

    We offer lots of illustrations throughout our designs which can’t be edited as they’ve been created prior and are no longer editable.

    If you have any particular requests prior to ordering, please do send us a message and we’ll do our best to help!

  • Once we have received your order, we would send you a message to ask for your wording. When your wording has been received, it will take us 1-2 business days to complete your design and send over a digital proof so you can see how your stationery is looking. If you have ordered invitations, we have a pdf form to help with your wording. Depending on what time your wording is received, you may receive your digital proof the same or next working day.

    If you have ordered stationery that includes a bespoke venue illustration, it will add up to 2 days to the proof process.

    If you need any amends to your proof, please allow 1 business day per amend (for the design process, we would allow approximately 1 week, but this depends on how quickly you feedback your amends, if you need them).

    As soon as you are happy with the design and have approved for print, we say to allow up to 2 weeks for save the dates and invitations and 2.5 weeks for ‘on the day’ stationery. It's usually much sooner, but we always say longer to try and allow time for courier or any unexpected delays.

  • Save the dates, invitations and RSVP cards all come with free standard white envelopes.

  • Of course! Once we’ve received your information, we’ll send a digital proof over to you within 1-2 business days and won’t print your stationery until you’re completely happy and ready.

  • We post all samples via Royal Mail Second Class within 1 business day of receiving your order. Your samples should arrive within 2-4 business days after they’ve been dispatched.

    We post all full orders via a tracked courier within 1-3 business days after you’ve confirmed your design for printing. Your full order should arrive within 1-2 business days after it’s been dispatched.

    If you’re based in areas such as the Scottish Highlands, Northern Ireland or Channel Islands, tracked postage isn’t available and all full orders will be shipped via Royal Mail First Class.

    If you have a certain date you need your stationery by, please allow extra time for unforeseen issues, such as courier delays.

    Please note: the times above are not applicable during bank holidays, weekends and strike action.

  • We offer non-personalised invitation samples for the majority of our designs.

    As we have over 75 designs in gatefold, trifold and flat, unfortunately we can’t offer each design in all 3 formats.

    All of our samples are printed on the same paper, so a different design that is available could help with your decision making!

  • Minimum order quantities vary between products. The minimum order amount will be in the quantity drop down menu on your product.

  • Yes we can! They are an additional cost, but that’s absolutely possible. Alternatively, we can add a line for you to write your guest names on for no extra cost.

    Please note: guest name printing excludes trifold invitations.

  • Absolutely! All of our designs can be day and/or evening - it’s just a simple wording change.

    Quite often, our couples order either gatefold or trifold invitations for the day time and then flat invitations for the evening.

    If you would like day and evening invitations, we require you to add two separate items to your basket (one set for day and another set for evening), as opposed to the total number of invitations needed with a view of splitting them afterwards. This is because the unit prices gets less the more you order and even though they’ll most likely be similar, they are two different artworks so when we send them to print, we have to submit them separately.

  • It’s impossible to match a colour, for example, from your dress, to your stationery.

    As we print digitally, the colour is made up of CMYK (cyan, magenta, yellow and black) and doesn’t have the capability of colour dropping from a reference point in real life.

    We can do our absolute best to get close, but we cannot guarantee it will match.

    Also, it’s important to bear in mind colours will vary from screen to print; this is due to multiple reasons such as monitor settings, materials etc.

    However, if you have specific CMYK values you would like us to use, we’d be more than happy to use them.

    As any colour is printed on, colours may vary slightly from sample to order and batches, similar to how wallpaper needs to be ordered in one batch for colour consistency.

    Please note: signage and order of service booklets are printed on different materials/paper to all other stationery, so colours may appear slightly differently.

  • Yes we do! We usually offer sizes A7, A6 and A5, but we can also create something specific to your requirements if needed.

    These are an additional cost, but please get in touch for further information.

  • Yes, though it will be at the cost of a minimum order, even if you require a quantity less than the minimum order amount.

  • Postage for samples is free using the available free delivery code on the sample page.

    Postage for full orders is £5.00 and is a tracked service (excluding postage to the Scottish Highlands, Northern Ireland Channel Islands).

  • We don’t combine multiple collections and we also can’t tweak designs as they have already been created and formatted, so are no longer editable.

    Please note: once a proof has been sent, if you would like to change to another collection, this would be incur a chargeable design fee.

  • We’re open between 9am-6pm Monday to Friday. We’re closed over the weekend.

  • We take sustainability and the environment very seriously. We only print on FSC papers and the printers we use have gained ISO14001 certification.

    We usually have your stationery sent straight from our printers for several reasons.

    Firstly, it’s with you much sooner.

    Secondly, we don’t have to re-package it, therefore there will be less packaging wastage.

    Lastly, there is one less trip for a courier reducing the need for unnecessary emissions.